Help and Contact
After purchasing a ticket
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How can I get a receipt of my online shop purchase that shows the price and VAT separately?
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Pre-orders for refreshments for events at the Olympic Stadium
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Can I exchange my ticket or cancel my order?
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The ticket shows the name of another person, will I still be admitted to the event?
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What should I do if the event is cancelled?
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Accessibility
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Why haven't I received my tickets?
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How do I verify the authenticity of a ticket?
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What should I do if I have lost my ticket or it has been damaged?
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Why is there no seat number on the ticket?