1. General

This User Agreement includes the terms and conditions that pertain to the use of Lippupiste Oy's (hereinafter referred to as Lippupiste or the Service Provider) online shop lippu.fi (hereinafter referred to as the Service).

Contact information: Lippupiste Oy, Televisiokatu 4, 00240, Helsinki, Business ID 17892324.

Customer service contact information: lippu.fi customer service

The Service Provider retains all rights to the content of the Service.

2. Changes

Lippupiste reserves the right to make changes to the Service.

Lippupiste has the right to unilaterally amend the terms of this User Agreement, the content of the Service or the available selection. Changes will come into force within one (1) month of the day when we inform the User of these upcoming changes through the Service.

3. Registration and creating a user account

Personal user accounts can be created for the service. The User accepts these terms of use when creating the account, and commits to adhering to them. The terms of purchase, payment and delivery stated in connection with an individual ticket purchase are also applied, as well as any event-specific terms.

The User account can be used for purchasing tickets and managing orders. Users can also save their favourite artists, venues and events, and receive notifications related to them in accordance with their current settings and consent. User accounts may also serve as a way to access advance sales and other benefits related to purchasing tickets.

Registering and using a customer account requires personal data to be submitted. The User is responsible for ensuring that the information they provide is accurate and up to date, and for keeping their username and password safe. Further information on the processing of personal data and the use of cookies can be found in the privacy policy and cookie notice.

Registration is free of charge and only available to natural persons.

Lippupiste is entitled to prevent accounts from being created, limit the use of an account or close an account for justified reasons, if the User significantly breaks these terms or applicable legislation or uses the Service contrary to good practice.

4. Personal data and its use

Lippupiste processes personal data for the purposes of managing user accounts, providing the Service, processing orders and payments, handling deliveries and providing customer service. Data collected in connection with registration includes the User’s name, telephone number and email address. Data collected in connection with the use of the service may be combined with information provided by the User.

Lippupiste can send the User customer messages related to their order, an event or the use of the Service. Such messages include order confirmations, notifications regarding delivery and information on changes to events.

Customer communications can be sent regardless of whether the User has denied permission for marketing.

In order to develop the Service and provide content that is better targeted to the User, Lippupiste may use their purchase history, stated interests and information related to the use of the Service. The use of cookies and other similar technologies is described in more detail in the cookie notice.

Lippupiste may send electronic marketing messages to the User based on their consent or, when the requirements of the applicable legislation are met, based on an existing customer relationship.

Marketing messages include newsletters, event recommendations and offers. The User can withdraw their consent or deny any direct marketing at any time by changing their marketing settings or clicking on the unsubscribe link in the marketing message.

Consent be requested separately for direct marketing from cooperation partners where necessary.

Further information on the processing of personal data and the purposes of the processing can be found in the:Lippupiste privacy policy

5. Responsibilities and obligations of registered customers, i.e. Users

The User is responsible for adhering to the terms and conditions of this agreement when using the Service.

The User can produce content for the Service, e.g. publish event reviews. The User affirms that they own all publishing rights to the uploaded texts or pictures or have obtained all necessary rights from the holders of the rights. The User grants Lippupiste full rights to use and sell any uploaded content free of charge without restrictions pertaining to time, place or content.

The User agrees to use the Service only for purposes that comply with the law and good practice. The User agrees to refrain from sending or relaying any material in the Service that is in violation of law or good practice, or from encouraging or promoting such activity.

The User is responsible for obtaining and maintaining all equipment, software and telecommunication connections required by the use of the Service and for other costs incurred from the use of the Service.

The User is fully liable for any damages to the Service Provider, other users, and third parties that result from the User’s use of the Service in a manner that violates this agreement or is against the law and good practice.

6. Intellectual property rights

The Service includes material protected by copyright, trademark and other intellectual property rights. The Service itself is protected by copyright in accordance with the copyright legislation applicable in Finland. The User may use the Service for the agreed purpose only; no images, links or other material may be copied or added to another product without the written consent of Lippupiste.

All rights to the Service and its content belong to Lippupiste. The User of the Service has no right to copy, in full or in part, or otherwise reproduce, store, transfer, resend, distribute, publish, add to other material or download to their own computer by any means any material related to the Service (including text, images, trademarks, logos, graphics or music) without Lippupiste’s express prior consent in writing. The User may browse the site and print web pages for personal use only. The use of trademarks and product names and company or business logos related to the Service is forbidden unless otherwise expressly provided in these terms or conditions or unless Lippupiste has given an express prior consent in writing to that effect.

Any violation of this section may result in liability for damages and/or criminal liability. Any violation of these terms and conditions may result in the termination of the right to use the Service.

Lippupiste has the right to cancel a ticket reservation made in the Service if the User has provided false personal information or violates these terms and conditions.

7. Purchasing tickets

The price of the ticket stated in the Lippu.fi service includes the price of the ticket and the service and/or processing fee collected for the sale of the ticket. Order fees, delivery fees and payment method fees may also be applied to an order. The total price of the order, including all the related fees, is stated before the order is confirmed. In addition, other fees may be added to the ticket price, such as a Fan Club membership fee or merchandise, which is reported separately on the ticket sales page.

Event organisers are responsible for the marketing of their events and the accuracy of the information they provide.

If an event has a limitation on the number of tickets sold per customer, Lippupiste has the right to cancel any ticket purchases that exceed this limit. Resale or transfer of purchased tickets as part of a bundle for a fee or free of charge is forbidden without the written consent of Lippupiste.

Before the event, Lippupiste has the right to cancel tickets sold through its sales channels that have been obtained fraudulently or are being resold without authorisation.

Lippupiste is not liable for lost, stolen or damaged tickets. Tickets must be checked when received by the User, and they must be stored carefully.

The User is responsible for ensuring that the information they submit, including the email address and postal address supplied for the purpose of ticket delivery, are correct and up to date. The tickets are delivered to the email address or postal address submitted by the User in connection with the purchase, or to the lippu.fi application, depending on the delivery method selected. Tickets that could not be delivered due to incorrect or insufficient user information will not be refunded.

Tickets cannot be exchanged or redeemed for cash. If you have a certification that entitles you to a special discount (discounts for students, pensioners, etc.), you must bring it with you to the event and present it to an employee at the event when presenting the ticket. If the event has an age limit, young people must be able to present their identification to the event organiser if required.

Persons under 18 years of age may purchase items from the lippu.fi online shop only with permission from their parents. We have no way of controlling this. If the User is a parent or guardian of a minor, the User is responsible for managing what the minor is allowed to buy. Unfortunately, we are unable to cancel ticket purchases. Tickets may not be sold to minors on credit, i.e. using the Walley invoice or instalment payment system. Using the Walley payment methods requires authentication with online banking credentials, which involves checking the buyer’s age and credit data. We also sell tickets to events that are subject to age limits. Any possible limits are mentioned on the event page, so it is advisable to read it before purchasing the tickets.

The payment options of the lippu.fi online shop are presented during the ticket purchasing process.

You can use the following payment methods: online payment, MobilePay, MasterCard, Visa, Google Pay, Apple Pay, Walley invoice, PayPal, American Express, Finnair Avios, lippu.fi voucher. Please note that the payment methods available may vary depending on the event. We accept Epassi, Edenred, and Wolt culture benefit payments. All payment transactions between the User and the payment solution provider are encrypted. The payments will be processed by the different payment solution providers, depending on the selected payment method.

Walley invoice and instalment payment for consumers

When Walley invoice or instalment payment is selected as the payment method, Walley requests the User’s personal identity code in addition to the other information. Based on the information you provide, we will verify the accuracy of your personal information through the Population Information System, check your credit information through Suomen Asiakastieto Oy and make a real-time credit decision. Norion Bank Oy makes the credit decision and carries out the checking. Credit information is not stored in the Lippupiste customer register. Your personal data will only be used for the granting of credit. You can make purchases using Walley if you have a Finnish personal identity code and an address in Finland that is registered in the population register. You also need an online banking ID to verify your personal data (Tupas authentication service). The authentication service is available for customers of Aktia, Danske Bank, Handelsbanken, Nordea, Osuuspankki, POP Pankki, S-Pankki, Säästöpankki and Ålandsbanken.

Further information on using the Walley invoice and instalment payment is available at: Pay with Walley invoice.

When paying with a voucher or a voucher card, please note that sport and cultural benefits are personal and therefore only allow you to buy tickets or a gift voucher for yourself. If you wish to pay for more than one ticket with the same reservation, please contact the lippu.fi customer service. For those wanting to use their culture benefits, lippu.fi offers a separate online shop where all the event tickets included in the benefit can be found easily. Please note that the event organiser decides whether to accept culture benefits as payment for individual events.

We reserve the right to offer replacement seats if the order details are not recorded completely when making an order and payment. Payments are made using the payment platform of a third party (credit card payments, online banking payments, etc.). Lippupiste is not liable for any disruptions in these services.

8. reSALE / Ticket resales

The reSALE service provided by lippu.fi allows customers to resell event tickets purchased from the lippu.fi online shop. In addition to these terms, the special instructions for the reSALE service are applied. These instructions are available at reSALE special instructions. By using the reSALE service, the User accepts the special instructions.

9. Travel packages / accommodation services

Lippupiste Oy is responsible for the sales of accommodation services in connection with an event ticket. Accommodation services are provided by the service provider, such as a hotel, whose accommodation product was purchased (hereinafter ‘accommodation service provider’).

In order to examine the terms regarding additional services such as additional beds or special needs for children, it is recommended to read the agreement terms of the accommodation service provider before making the reservation.

The price of the accommodation service listed in the online shop includes value-added tax at the rate valid at the time, as well as the service fee collected for the sale of the accommodation service. In addition to the price, the delivery and payment method fees stated separately may also be collected with the order.

The accommodation service provider may request the User’s payment card details during check-in for the purpose of covering additional costs created during the accommodation, such as room service costs.

If the combination of event ticket and accommodation service forms a travel package or combined travel arrangement as referred to in the Act on Providers of Travel Service Combinations (921/2017), the Act is applied to the combination.

The general terms and conditions for package travel are available at General terms and conditions for package travel.

10. Methods and terms of delivery

The method of delivery can be selected when placing an order.

Tickets sent by post

Finland and other European countries

The tickets are sent by post to the address stated by the orderer usually within approximately 8–12 Posti delivery days of the order. For some events, tickets are not delivered outside of the Nordic Countries.

Delivery to other countries

Tickets are delivered using the UPS courier service.

Lippupiste is not liable for any delays or damage caused by the postal service. Lippupiste will not compensate customers for any damage that results from operational problems, service interruptions, delays or other technical faults that impede the use of the Service.

PDF ticket

PDF tickets can be downloaded or printed directly from the Service straight after paying or via the link provided in the order confirmation. You can print or download your PDF tickets later under your orders by logging in to lippu.fi. The tickets can be found under Personal Information in your profile. The tickets will remain available for approximately six months after the event. These tickets are delivered electronically, and the customer is responsible for printing them or presenting them on a mobile device, and keeping them in a safe place.

If you have a smartphone, you can also use the PDF ticket as a mobile ticket. The barcode on the ticket can be read from the screen of your smartphone. You can download the ticket through your phone’s browser. Please make sure that you are able to open the ticket file on your phone before the event.

Mobile ticket

The HTML-format Mobile Ticket can be used without a designated application, and it can be easily opened on your mobile device’s browser. You can save the ticket on your mobile device, on Apple Wallet / another wallet application or you can open it directly under the Personal Information section in your lippu.fi profile. Mobile Tickets are not delivered as text messages, and they are not meant for printing. Please make sure that you are able to open the ticket file on your phone before the event.

Pick-up at a Lippu.fi outlet

You will receive a collection code when booking. Use this code to pick up your tickets from any Lippupiste ticket outlet before the event. Please note that you cannot redeem your tickets directly at the event venue!

LIPPU.Pass – a digital ticket for a mobile application

1. For certain events, LIPPU.FI provides admission tickets as LIPPU.Pass deliveries. You can use the ticket and gain entry to the event via the lippu.fi application that can be downloaded onto your mobile device.
2. When you buy a LIPPU.Pass ticket, the admission ticket is not delivered as a PDF ticket or paper ticket, or in any other physical format. The LIPPU.Pass ticket is stored on the customer’s lippu.fi account and after confirmation, is transferred to the lippu.fi application on their mobile device, provided that the lippu.fi application has been installed. In the application, the customer can manage LIPPU.Pass tickets and use them to enter events. To do so, the customer must have their mobile device with them when entering the event and present it to an access control device that checks the validity of the ticket.
3. The customer’s right to use a LIPPU.Pass ticket may be checked at any time by means such as using a verification code. If the customer receives a message from the Lippu.fi application or by e-mail asking for authentication, e.g. in the form of a verification code, they must complete the authentication procedure in order to continue using the LIPPU.Pass ticket. Otherwise, access to the LIPPU.Pass ticket may be blocked until the authentication procedure has been completed (e.g. by entering the correct verification code).
4. In order to use a LIPPU.Pass ticket as an admission ticket, the customer must have a compatible mobile device (smartphone) and provide their mobile phone number in accordance with the instructions given when purchasing the ticket (and other information when placing an order on the order page of the lippu.fi online shop or the Lippu.fi mobile application, if necessary).
5. More information about LIPPU.Pass and its use can be found at: LIPPU.Pass - Receive and manage your tickets easily.

11. Changes to tickets and events / Important information regarding the right to cancel

The Finnish Consumer Protection Act (38/1978) classifies event tickets as a service related to leisure activities, to which the right to cancel does not generally apply. Tickets cannot be returned or changed, unless the event is cancelled or moved. The reservations are binding from the time of purchase, even when the User selects Walley invoice as the payment method.

The user is obliged to check and keep track of whether the event has been changed or cancelled. If the event is cancelled or moved or essential changes are made to it, we will only contact the person who originally purchased the ticket. That person is responsible for conveying all the information we share with them to the recipients of transferred tickets.

If the User is unable to attend the event, they may be able to sell the tickets via the reSALE service. If the tickets were purchased in the lippu.fi online shop, the User may try to resell them via reSALE. PLEASE NOTE! Reselling tickets is not possible for all events.