Help and Contact
Accessibility
Any event-specific exceptions will be updated on the event page. Our customer service staff will help you based on the information we have received from the event organiser.
In matters related to equality and accessibility, you can contact us either via our contact form or by phone, see contact information here.
If you are unable to contact us by phone, you can send us a message using the contact form.
When ordering a ticket by phone, you can pay by payment card (Visa & Mastercard), MobilePay, a culture benefit (SmartumPay and Edenred mobile payment) or Walley Pay Link instalments, which are available to private individuals. Lippu.fi invoicing is possible if there is still enough time before the event and the event organiser has allowed invoicing. In mass events, it is common that tickets must be paid for immediately. The paid tickets will be delivered as PDF tickets.
The Lippu.fi online shop will sell wheelchair and assistant seating in accordance with the event organiser’s wishes. If no wheelchair seating is available in the Lippu.fi online shop, please read the event information to check which channels sell wheelchair seating. In order to ensure the best service, the sale of wheelchair seating may have been restricted to certain sales channels to ensure that buyers receive sufficient additional information in connection with their purchase. This enables the event organiser to ensure that getting to the event venue and moving in the venue is most convenient.
Other information related to accessibility, such as induction loops, and arriving at the venue should be verified directly from the venue’s own website. If the venue has a venue page on Lippu.fi, accessibility information is also available there.