Help and Contact
Why haven't I received my tickets?
Paper tickets:
Tickets ordered from the online store are delivered within approximately 8–12 postal delivery days. Exceptions are possible during Easter and Christmas periods.
Changes made to your address after the order won’t apply to existing orders, so please double-check your address before placing your order. Lippu.fi is not responsible for tickets sent to an incorrect address.
Mobile tickets:
You can find your mobile ticket in the "My Orders" section of the Lippu.fi online store and app, as well as in the order confirmation email.
More information about mobile tickets can be found here: Mobile tickets
PDF tickets:
You can find your PDF ticket in the "My Orders" section of the Lippu.fi online store and app, as well as in the order confirmation email.
LIPPU.Pass tickets:
Your tickets will appear in the Lippu.fi app immediately after purchase, unless otherwise indicated for the event.
Please note that the QR code usually becomes visible on the ticket 24 hours before the event. You can find your tickets by opening the Lippu.fi app and tapping on your order in the "Tickets" section.
If you still haven't received your tickets or if the address is incorrect, please contact our customer service.
Please note that orders made through the event organizer's own website can be found by logging into that specific online store.