Pay your event tickets with Smartum benefits in the lippu.fi online shop
You can buy yourself an event ticket with your Smartum benefits via lippu.fi’s Smartum shop.
Smartum benefits are personal employment benefits.
Only Smartum culture benefits can be used as a payment method in this ticket shop.
You can use Smartum benefits to buy event tickets only for yourself. The benefit cannot be used for tickets that include catering or other additional services. More information about potential limitations is available on the Tax Administration’s website (in Finnish).
The purchases must be made under the same name you have received your Smartum benefits.
You can find all the events included in the Smartum benefit in the Smartum ticket shop.
Smartum benefits can only be used to buy a Lippu.fi gift voucher for personal use.
Culture benefits cannot be used for paying via the Lippu.fi app, so please use the browser version of lippu.fi when shopping on a mobile device.
HOW CAN I PAY WITH Smartum IN THE LIPPU.FI ONLINE SHOP?
You can pay with Smartum only in the separate Smartum ticket shop of lippu.fi. Smartum cannot be used as a payment method at lippu.fi.
You can purchase the ticket as usual, by adding it to your cart. Please note that you can only select one ticket per order, as the benefit is a personal employment benefit.
When paying with Smartum, you can purchase Ticket Cover insurance for your ticket, and you can use a gift voucher or a discount code the same way as in the lippu.fi online shop.
The payment is done in Smartum’s own service. After choosing the payment method, you will use strong authentication or your own Smartum credentials to sign into the Smartum benefits. After logging in, you must choose the balance to be used and confirm the payment.
You will be sent an order confirmation and the tickets as normal, with the delivery method of your choice.
When paying with the Smartum benefit, Lippu.fi charges a percentage-based cultural payment method fee of 4.4% of the ticket price.
WHAT IF I DON’T HAVE ENOUGH BALANCE ON MY SMARTUM BENEFIT TO PAY FOR THE TICKET IN FULL?
If you do not have enough Smartum balance to pay for your ticket, you can use a Lippu.fi gift voucher as an additional payment method.
Purchase a gift voucher from the regular lippu.fi online shop using your own money. For the gift voucher value, you can choose a sum that is closest to the value that remains on top of the Smartum benefit’s balance. Voucher values start from €5.
Note! When selecting the value of the gift card, please keep in mind that a cultural payment method fee of 4.4% of the ticket price, an order fee, and any possible delivery costs will be added to the total amount of the purchase.
When your ticket is in your cart, you will first need to use the gift voucher by entering the gift voucher number to the field intended for it.
After using the gift voucher, you can use your Smartum benefit to pay for the ticket’s remaining value.
For the Smartum benefit, there are no other online payment methods in use.
Note. Gift card cannot be used as a payment method to purchase a new gift card.
Tips for paying with cultural benefits
How can I make sure my friend and I are sitting together if I am only allowed to buy one ticket?
If you wish to purchase adjacent seats for an event with your companions, you can buy other tickets using a different browser or device simultaneously. Make sure to use different browsers to keep session cookies separate. When buying your companion’s ticket, go to the lippu.fi online shop where you can pay through your online bank, with a card or by using mobile payment.
Please take into account that if the event is very popular and tickets are sold quickly, it is not guaranteed that you will get side-by-side seats using this method.
Culture benefits can also be used as a payment method in Lippu.fi sales services and ticket outlets. When purchasing tickets via sales services or ticket outlets, several tickets can be included in the order, and other payment methods can be used in addition to the culture benefit. More information on using the different culture benefits can be found here.
Ticket types that cannot be paid in the lippu.fi online shop using culture benefits
The Tax Administration has determined that tickets to the following types of events cannot be bought with culture benefits due to tax-related reasons:
Tickets for other persons, as the benefit is always personal
Fair tickets, as fairs are not defined as a culture event but rather a sales event (excluding some sports and culture fairs, for which using culture benefits is allowed)
Tickets including accommodation
Tickets including food or beverage services
Amusement park tickets
Casino tickets
Family tickets
Gift vouchers to others
Open tickets that have no certain specific date determined during the time of purchase (such as zoo tickets)
Important information regarding event/ticket cancellations when the order has been paid with Smartum benefits. Refunds will be processed in the following ways:
- If the event is canceled or rescheduled, the refund will be issued as a Lippu.fi gift card. The value of the gift card is the price of the ticket(s) without service fees. The Lippu.fi gift card will be sent to the email used for the order.
- Incorrect orders canceled within the same day will be fully refunded to the Smartum account.
- Refunds will not be issued in cash or via bank transfer.