USER AGREEMENT FOR LIPPUPISTE OY’S LIPPU.FI ONLINE SHOP
- 1. General
- 2. Changes
- 3. Registration and creation of a customer account
- 4. Product prices
- 5. Purchasing tickets
- 6. Purchasing fan merchandise
- 7. Methods and terms of delivery
- 8. Changes to tickets/Important Information Regarding the Right of Cancellation
- 9. Event cancellations/
- 10. Cancellation and return rights of merchandise
- 11. Personal data, use of such data and cookies
- 12. Responsibilities and obligations of registered customers, i.e. users
- 13. Intellectual property rights
- 14. Dispute resolution and jurisdiction
- 15. Other internet addresses in the Service
- 16. Validity of the terms and conditions
1. General
This User Agreement includes the terms and conditions that pertain to the use of Lippupiste Oy's (hereinafter referred to as Lippupiste or the Service Provider) online shop lippu.fi (hereinafter referred to as the Service).Our contact details: Lippupiste Oy, Televisiokatu 4, 00240 Helsinki, Business ID 17892324.
Customer support contact: Lippu.fi customer support.
The Service Provider retains all rights to the contents of the Service.
2. Changes
Lippupiste reserves the right to make changes to the Service.Lippupiste has the right to unilaterally amend the terms of this User Agreement, the content of the Service or the available selection. Any changes shall enter into force one (1) month following notice to the Users of such changes to the Service.
3. Registration and creation of a customer account
By entering your personal data into the service (hereinafter ‘registration’), you (the User) accept its terms and undertake to adhere to them.When you visit our website, you can create a customer account. You can use this to purchase tickets and find out about events and leisure activities. You can also create lists of your favorite artists, venues and events, bookmark them and receive information about them. You can participate in exclusive pre-sales and ticket sales registration, subscribe to newsletters and take advantage of many other benefits relating to your ticket purchase. The registration and use of the customer account requires the provision of personal data. Mandatory fields are marked accordingly in the input mask. So-called session cookies are usedfor the technical realizationof the login.
You have the option to select a “persistent”login for thedevice you are using. In this case, you will not be asked for your password for a period of up to 6 months. This allows you to complete your ticket purchase faster and more conveniently, as well as to use many other functions and advantages faster. To enable this login, cookies are set on your end device. For some functions, such as downloading tickets, additional authentication via your password, is still required.
Registration for the Service is completed when you provide your personal data the first time you log in or subscribe to the newsletter. Store the user ID and password you selected carefully.
Registration is only available to natural persons.
Registration is free of charge.
Lippupiste may deny registration if the User has violated these terms or acted contrary to the law or good practice.
4. Product prices
The product price is the price displayed for the item on the Service at the time of ordering. All the product prices and delivery charges in the checkout are charged in euros (EUR).For the European Union countries all prices displayed are inclusive of VAT (Value Added Tax).
5. Purchasing tickets
The ticket price shown in the Service includes a ticket sales service fee/handling fee. In addition to the ticket price, we charge order fee and any delivery and payment method fees where applicable. In addition, other fees may be added to the ticket price, such as a Fan Club membership fee. These will be communicated separately on the ticket sales page.Event organisers are responsible for the marketing of their events and the accuracy of the information they provide.
If an event has a limitation on the number of tickets sold per customer, Lippupiste has the right to cancel any ticket purchases that exceed this limit. Resale or transfer of purchased tickets as part of a bundle for a fee or free of charge is forbidden without the written consent of Lippupiste.
Before the event, Lippupiste has the right to cancel tickets sold through its sales channels that have been obtained fraudulently or are being resold without authorisation.
Lippupiste is not liable for lost, stolen or damaged tickets. After receiving the tickets, check and store them carefully.
The customer is responsible for the correctness and up-to-dateness of the information provided, including the email address and postal address specified for ticket delivery. Depending on the chosen delivery method, tickets are delivered to the email address, postal address, or the Lippu.fi application indicated by the customer during the ordering process. Tickets that fail to be delivered due to incorrect or incomplete customer data will not be refunded.
Tickets cannot be exchanged or redeemed for cash. If you have a certification that entitles you to a special discount (discounts for students, pensioners, etc.), you must bring it with you to the event and present it to the doorman on request. Young people must present their identification to the event organiser upon request if the event has an age limit.
Persons under 18 years of age may purchase items from the lippu.fi online shop only with permission from their parents. We have no way of controlling this. If you are a parent or guardian of a minor, agree with your child what he or she is allowed to buy. Unfortunately, we are unable to cancel ticket purchases. Tickets may not be sold to minors on credit, i.e. using the Walley payment methods. Walley payment requires authentication with online banking credentials, which involves checking the buyer’s age and credit data. We also sell events that are subject to age limits. Any possible limits are mentioned in the event description, so it is advisable to read it before purchasing the tickets.
The payment options of the Lippupiste online shop are presented during the ticket purchasing process.
When paying with a voucher or a voucher card, please note that sport and cultural benefits are personal and therefore only allow you to buy tickets for yourself. If you wish to pay for more than one ticket with the same reservation, please contact our customer service. Lippu.fi offers users of cultural benefits their own dedicated online store, where they can easily find all event tickets eligible for cultural benefits. It's important to note that acceptance of cultural benefits as a payment method for a specific event is determined by the event organizer.
If you purchase products other than tickets in the Service, such as T-shirts, CDs, Ticket Cover insurance, etc., you have the right to cancel the purchase within 14 days. Note that the product must be unused, e.g. the seal on a CD case must be unbroken!
We reserve the right to offer replacement seats if the order details are not recorded completely when making an order and payment. Payments are made using the payment platform of a third party (credit card payments, online banking payments). Lippupiste is not liable for any disruptions in these services.
Please note that Visa and Mastercard payments are processed by the sister company CTS Eventim Nederland B.V., Marktplein 108, 2132 DD Hoofddorp, The Netherlands.
6. Purchasing fan merchandise
For the sale of fan merchandise by Lippu.fi as a Seller the following terms apply:The customer is subject to statutory warranty rights with respect to fan merchandise. Towards customers which are not consumers, the Seller shall have the right to limit warranty rights to the assignment to the customer of their own rights towards manufacturers or suppliers.
Warranty for the suitability for special, non-agreed purposes intended by the customer cannot be assumed. With respect to clothing warranty for possible slight colour variations compared to the webshop images which are due to the manufacturing process cannot be assumed. Any acceptance by the Seller of returned fan merchandise claimed as defective by the costumer shall not constitute an assumption of warranty by the Seller.
Customers are asked to inspect fan merchandise for defects and damages after receipt. Such inspection ought to be conducted in the same manner as it would have been possible in a retail store. In the case, that such inspection is done improperly and/or the customer takes the product into use and therefore or by any other circumstances which the customer is solely responsible for the product or its packaging is impaired, no warranty rights shall apply. This also applies for sound and image media (e.g. CDs, DVDs) which are sealed or shrink-wrapped if the seal or packing is removed or damaged.
The product price is the price displayed for the item on the Service at the time of ordering. In addition to the product price, we may charge order fee and any delivery and payment method fees where applicable.
Persons under 18 years of age may purchase items from the lippu.fi online shop only with permission from their parents. We have no way of controlling this. If you are a parent or guardian of a minor, agree with your child what he or she is allowed to buy. Unfortunately, we are unable to cancel purchases. Goods may not be sold to minors on credit, i.e. using the Walley payment methods. Walley payment requires authentication with online banking credentials, which involves checking the buyer’s age and credit data. The payment options of the Lippupiste online shop are presented during the ticket purchasing process. Payments are made using the payment platform of a third party (credit card payments, online banking payments). Lippupiste is not liable for any disruptions in these services.
7. Methods and terms of delivery
The method of delivery can be selected when placing an order.Tickets by post
Finland and other European countries
The tickets are sent by post to the address stated by the orderer within approximately 8–12 mail delivery days of the order. For some events, tickets are not delivered outside of the Nordic Countries.
Delivery to other countries
Tickets are delivered using the UPS courier service.
Lippupiste is not liable for any delays or damage caused by the postal service. Lippupiste will not compensate customers for any damage that results from operational problems, service interruptions, delays or other technical faults that impede the use of the Service.
PDF ticket
You can download or print your PDF ticket directly from the service as soon as you have made the payment or by clicking the link in the order confirmation. After this, you can download or print PDF tickets from your orders by signing in to lippu.fi and navigating to the Personal Information section. Tickets are delivered electronically and the customer is responsible for printing the ticket or presenting it on their mobile device as well as keeping it safe.
If you have a smartphone, you can also use the PDF ticket as a mobile ticket. The barcode on the ticket can be read from the screen of your smartphone. You can download the ticket through your phone’s browser. Please make sure that you are able to open the ticket file with your phone before the event.
Mobile Ticket
The HTML-format Mobile Ticket can be used without a designated application, and it can be easily opened on your mobile device browser. You can save the ticket on your mobile device, on Apple Wallet / other wallet application or you can open it directly under the Personal Information section. Mobile Tickets are not delivered as text messages, and they are not meant for printing. Please make sure that you are able to open the ticket file with your phone before the event.
Pick-up at a Lippu.fi outlet
You will receive a collection code when booking. Use this code to pick up your tickets from any Lippupiste ticket outlet before the event. Please note that you cannot redeem your tickets directly at the event venue!
LIPPU.Pass - Digital admission
1. Lippu.fi offers the purchase of admission authorisation to selected events in the form of the LIPPU.Pass. This is a special form of use and administration of admission authorisation in digital form via an application (app) on a mobile device.
2. A ticket in paper or other physical form is not delivered when purchasing an LIPPU.Pass. An LIPPU.Pass is stored in the customer’s Lippu.fi account and transferred to the Lippu.fi app on the customer’s mobile device on which the Lippu.fi app is installed. The customer can manage his LIPPU.Passes from the app and use them to access the respective event. To do this, the customer must have the mobile device at admission and present the LIPPU.Pass when requested by the staff.
3. The authorised ownership of the customer for the use of LIPPU.Passes can be verified at any time, by using a ”confirmation code” procedure, for example. If the customer receives system notifications from the Lippu.fi app or emails requesting authentication, such as in the form of a ”confirmation code” procedure, he must go through the authentication procedure in order to continue using his LIPPU.Passes. Otherwise, access to LIPPU.Passes may be blocked until the verification process (which in the ”confirmation code” procedure, for example, consists of entering the correct confirmation code) is properly completed.
4. For the use of admission authorisations in the form of the LIPPU.Pass, the customer requires a compatible mobile device and must, if necessary, provide his mobile phone number when purchasing (along with any additional information, if necessary, depending on the instructions given on the respective order page in the webshop or the Lippu.fi app).
5. More information and explanations about the LIPPU.Pass and its use can be viewed at this link www.lippu.fi/campaign/pass.
8. Changes to Tickets and the Event / Important Information Regarding the Right of Cancellation
Event tickets are classified as leisure services under the Finnish Consumer Protection Act, and as a rule, do not have a right of cancellation. Tickets cannot be returned or exchanged unless the event is canceled or rescheduled. The reservation is binding immediately from the moment of purchase, including when choosing Walley invoice as the payment method.You are responsible for checking and monitoring that the event has not changed or been canceled. If an event is canceled or rescheduled, or if significant changes are made to the event, we will only contact the original purchaser of the ticket. It is the responsibility of the original ticket purchaser to forward all information we provide to any recipients of transferred tickets.
If you are unable to attend the event, you may be able to list your tickets for sale on the fanSALE.fiservice. If you purchased your tickets from the Lippu.fi online store, you can attempt to resell them through the fanSALE service. NOTE! Resale is not possible for all events.
If you purchase other products from the Service, such as gift cards, T-shirts, records, Ticket Safe insurance, etc., a 14-day right of withdrawal for distance selling applies to these products. Please note that the product must be unused—for example, the seal on a CD must be intact!
Walley payments: An invoice can be canceled by agreement with Walley. Please contact Walley's customer service directly at walley.fi/asiakaspalvelu.
Canceling a Gift Card:
To cancel a gift card purchase, we must be notified within 14 days of the moment the purchaser received the gift card. The right of cancellation does not apply to a card that has already been partially or fully redeemed. If so instructed, the consumer must also promptly return the unused gift card at their own expense. Once the cancellation request has been processed, the value of the gift card will be refunded to the same payment method used for the purchase.
9. Event cancellations
The event organizer is responsible for the cancellation of the event, changes to the schedule or venue, erroneous marketing, availability, and any possible compensation related to these matters.In the event of a cancellation, the customer may receive a refund of the ticket price in accordance with the terms defined by the event organizer, either from Lippupistei or directly from the event organizer. The event organizer will instruct the customer directly or authorize Lippu.fi to act in accordance with their instructions.
According to the guidelines of the Finnish Competition and Consumer Authority, Lippupiste does not refund service, order, or delivery fees charged in connection with the ticket purchase.
If the event is cancelled, the Ticker Cover (Lipputurva) insurance fee will not be refunded. Additional information and the Ticker Cover insurance terms are available here.
Refund policies by payment method:
Smartum and ePassi cultural benefits:
The refund will be issued as a Lippu.fi gift voucher corresponding to the ticket price excluding service fees. The gift voucher will be delivered by email to the ticket holder. Incorrect orders paid with Smartum and cancelled on the same day will be fully refunded to the Smartum account.
Edenred cultural benefit:
In the event of cancellation, the refund will be paid back to the Edenred card. If your card is no longer in use, please select a gift voucher as the refund method.
Finnair Plus Avios points:
The ticket price will be refunded in money to the customer’s account.
Walley invoice:
The ticket price excluding service fees will be refunded to the account specified by the customer. The customer must handle any invoice relationship in accordance with Walley’s terms.
Credit card, PayPal, MobilePay, Apple Pay and Google Pay:
Refunds will be made to the same payment method used for the original purchase.
More information here
10. Cancellation and return rights of merchandise
Products cannot be exchanged.Purchases made from the webshop are distance selling in the context of consumer protection legislation. If the User wishes to exercise the right to cancel, a return notification must be made within 14 days of receiving the Products. In order to exercise your right to cancel, let us know immediately by email fanproducts@lippu.fi, that you wish to return your order. You will receive a confirmation and a return instructions from us.
The products that you wish to return must then be sent without undue delay to given return address, and within 14 days at the latest. You must return the goods to us without delay, in any case no later than 14 after the day on which you notified us of your cancelling the contract. The latter deadline has been met if you dispatch the goods before the 14-day period has expired.
Return postage is not provided; the direct costs for returning the goods must be borne by you. You do not have to pay for any loss in the value of the goods unless such loss in value is due to your handling the goods in a manner other than is necessary to inspect the condition, properties and functioning of the goods.
Pack the product carefully. Use a courier (eg. Posti, Matkahuolto, DHL, UPS, TNT, etc.) to send your package. Save the receipt containing the tracking code and take care of it until the package arrives to us.
Refund
If you cancel this contract, we have to immediately refund to you any payments we have received from you, including delivery charges (except for the additional costs resulting from your choosing a different form of delivery than the standard, most favourable form offered by us), by no later than fourteen days after the day on which we receive notification of your cancelling this contract. To make the refund, we use the same means of payment as you used for the original transaction, unless explicitly agreed otherwise with you; you will not be charged anything for the refund. If you used Finnair Plus points to purchase your goods, the price of the goods will be refunded in cash to your account. We may refuse to pay the refund until the goods have been returned to us or until you have provided proof that you sent the goods back, whichever is the earlier.
11. Personal data, use of such data, cookies
We process your personal data in providing our services to you. In conjunction with registration, you must enter the following information in our system: name, telephone number and e-mail address. We also consolidate other information you provide when using the Service into this data.The personal data can be used for direct marketing purposes by Lippupiste and its select affiliates unless you have opted out of this in your service profile or by separately notifying us to this effect. Please note that we may send customer notifications related to the Service or events via a channel of our choice, including electronic channels, regardless of any marketing restrictions you have set.
In order to provide information that corresponds with your specific interests, we may analyse your purchase history and stated interests. In order to better understand your interests, we may also combine the information you provide with data collected with cookies regarding your visits to our website and mobile services.
By purchasing tickets in the lippu.fi online store, you accept that Lippupiste may send you electronic marketing messages, including direct letters, newsletters and event reminders. You can edit your settings in your personal information at the lippu.fi online store by logging in. You can opt out of direct marketing at any time via the link provided at the bottom corner of each marketing message you receive.
Read more about the processing of personal data and the purposes of the processing in our data protection statement.
Cookies
We also use information collected with cookies and other technologies for directing marketing and Service content as well as for product and Service development. With cookies, we can identify the browser you are using and certain browser-related data regarding the use of our site. Our web pages use cookies to remember your choices. For example, the pages may store your event browsing history to increase convenience during the next visit to the site by displaying events related to the history. In practice, cookies may be programmed so that the most recent events you viewed will be shown at lippu.fi.
As an example, cookies can be used to collect information on the pages from which you have accessed the lippu.fi site, which of our pages you have browsed and when, what browser you use, your screen resolution and operating system, and the IP address of your computer – i.e. which internet address is sending and receiving your data.
We also use cookies that enable us to target marketing from Lippupiste and selected third parties on sites external to the Service, based on your search history or pages visited in the Service, for example. These cookies are provided by a third party.
The data collected by cookies and other technologies cannot be used to identify an individual. Pursuant to the provisions by the Data Protection Legislation, information collected with cookies and other technologies may, however, be combined with personal data obtained from the User during his or her use of the Service.
The cookies enable the persistence of your shopping cart. The default settings of your browser will most likely accept cookies, but you can change the browser settings if you do not wish to allow the use of information regarding your browsing behaviour. Disabling cookies will render some functions of the Service unusable. Please note that if you prevent targeted advertising, you will see the same amount of advertising as before but it will not be refined to reflect your interests.
The lippu.fi online shop uses a variety of profiling tools. For the purposes of online marketing, the collected data is categorised according to geographical area, consumer segments (theatre, sports, etc.) as well as other corresponding groups. This enables targeting lippu.fi online marketing to these specific target groups. Analytic tools are used to collect data on the users of the online shop. The data is profiled in order to personalise the online service and present recommendations/targeted ads to users.
If you wish to receive more information on the cookies of various systems and adjust their settings on lippu.fi, you can do so on their respective websites:
- Adform Adform cookie policy
- Cxense DMP: https://www.cxense.com/about-us/privacy-policy
- CTS EVENTIM AG & Co. KGaA / Lippupiste Oy:
Opt out of the lippu.fi cookie
https://www.lippu.fi/tickets.html?affiliate=ADV&doc=info/dataProtectionOptout
(Lippupiste’s own cookie which, among other things, prevents personalised online advertising presented through the tool in question) NOTE! If the cookie that contains customised recommendations is deleted, you must deactivate the recommendations again.
- Facebook: https://www.youronlinechoices.com/fi/omat-mainokset
- Frosmo: https://frosmo.com/privacy-policy/
- Giosg Live Chat: https://www.giosg.com/privacy-policy
- Google: https://www.google.com/settings/ads (Personalisation settings of Google online advertising)
- Google Analytics: https://tools.google.com/dlpage/gaoptout?hl=fi
- Sizmek: https://www.sizmek.com/privacy-policy/
- TagCommander: https://www.commandersact.com/en/privacy/
- Other third party cookies: https://www.youronlinechoices.com/fi/omat-mainokset
However, IP anonymisation has been implemented on the lippu.fi website. This means that Google abbreviates the IP addresses of persons living in the EU Member States or other EEA countries before their delivery to the United States.
Google uses this data on behalf of lippu.fi to assess your use of the site, create reports on traffic on the site to its operators, and provide other services related to site traffic and internet use. You can prevent your computer from storing cookies by means of the corresponding setting in the browser software. If you do so, some of the site’s functions may not be fully available.
You can opt out of cookies in your browser’s settings, which, again, will render some of the site’s functionalities unusable. You can also prevent the collection of data on your site access (e.g. your IP address) in Google by downloading and installing the relevant addon for your web browser: http://tools.google.com/dlpage/gaoptout?hl=fi. Please note that the addon is browser- and computer-specific. Removal of the addon will enable the collection of data on your site access. You can read about Google’s data protection policy at https://www.google.com/intl/fi/policies/privacy/. You can also prevent data collection through Google Analytics by clicking the following link. In this case an opt-out addon is installed on your computer to prevent data collection during your browsing of the website.
Lippu.fi also uses Google Analytics for the statistical properties of the Double-Click and AdWords cookies. Should you not want this, you can disable them through the advertising settings (https://adssettings.google.fi/authenticated).
Lippu.fi uses the Google Analytics software that includes the Universal Analytics functionalities. With Universal Analytics, we can analyse activities on our web pages in a manner that is not dependent on any specific devices (for example visits via a laptop and later a tablet). This is possible with the pseudonymised linking of user IDs and users. This takes place when you register for a customer account or log in to the account. However, no personal data is transmitted to Google in this context. Although Universal A nalytics adds functionalities to the Google Analytics software, it does not necessitate more restrictive data protection (such as IP mask or browser addons).
Walley invoice and installment payments for consumers
When you choose Walley invoice and installment payments as your method of payment, we will request your personal identification code in addition to your other information. Based on the information you provide, we will verify the accuracy of your personal information through the Population Information System, check your credit information through Suomen Asiakastieto Oy and make a real-time credit decision. Collector Bank AB makes the credit decision and carries out the checking. Credit information is not stored in the Lippupiste customer register. Your personal data will only be used for the granting of credit. You can make purchases using Lippulasku installments if you have a Finnish personal identification code and an address in Finland that is registered in the population register. You also need an online banking ID to verify your personal data (Tupas authentication service). The authentication service is available for customers of Aktia, Danske Bank, Handelsbanken, Nordea, Osuuspankki, POP Pankki, S-Pankki, Säästöpankki and Ålandsbanken.
More information on paying with Walley: here.
12. Responsibilities and obligations of registered customers, i.e. users
The User is responsible for adhering to the terms and conditions of this agreement when using the Service.The User can produce content for the Service, e.g. publish event reviews and upload pictures through a mobile application The User affirms that he or she owns all publishing rights to the uploaded pictures or has obtained all necessary rights from the holders of the rights. The User grants Lippupiste the right to use and sell any uploaded content free of charge without restrictions pertaining to time, place or content.
The User agrees to use the Service only for purposes that comply with the law and good practice. The User agrees to refrain from sending or relaying any material in the Service that is in violation of law or good practice, or to encourage or promote such activity.
The User is responsible for obtaining and maintaining all equipment, software and telecommunication connections required by the use of the Service and for other costs incurred from the use of the Service.
The User is fully liable to the Service Provider, other Users and third parties for all damage caused by the use of the Service in a manner not compliant with this agreement, legislation or good practice.
13. Intellectual property rights
The Service contains material protected by copyrights, trademarks and other intellectual property rights. The Service itself is protected by copyright in accordance with the copyright legislation applicable in Finland. The User may use the Service for the agreed purpose only; no images, links or other material may be copied or added to another product without the written consent of Lippupiste.We reserve all rights to the Service and its contents. The User of the Service has no right to copy, in full or in part, or otherwise reproduce, store, transfer, resend, distribute, publish, add to other material or download to his or her own computer by any means any material related to the Service (including text, images, trademarks, logos, graphics or music) without Lippupiste’s express prior consent in writing. The User may browse the site and print web pages for personal use only. The use of trademarks and product names and company or business logos related to the Service is forbidden unless otherwise expressly provided in these terms of conditions or unless Lippupiste has given an express prior consent in writing to that effect.
Any violation of this section may result in liability for damages and/or criminal liability. Any violation of these terms and conditions may result in the termination of the right to use the Service.
Lippupiste has the right to remove a reservation placed in the System if the User has not provided the correct personal data or violates these terms of use.